Private City, Country, Golf and Yacht Club are faced with the challenge of not having the leadership resources to respond to the demanding cultural shifts within the club. Additionally, the successful candidates assuming the leadership roles, don’t always possess the breadth of knowledge and experience to address these challenges.
Professional club managers are expected to perform at a certain level from day one. Yet, few candidates start in their new role with the technical skills, experiential learning and emotional awareness needed to succeed. A proven club manager today must be qualified as a financial administrator, food and beverage operator, marketing expert, management trainer, etc. Also, they are expected to be an excellent communicator with relationship skills and executive presence in their roles. Clubs are much more complex than they were 5-10 years ago. Factors such as self-awareness and resilience are critical for managers to acquire the ethos of the club.
Club Executive Coaching provides the experience and credentials to coach managers to become a better fit for the club. Our assessments and development plans have proven to help club boards develops the strengths of their manager to perform better in their roles and responsibilities.
Delivering Exceptional Experiences
Exceptional service is not just about the employees delivering the service. It is important to understand how aligning your employees, your physical place, and your company processes make the difference in how service is received by your customers. Develop an understanding of the intersection of people, place, and process and how these aspects contribute to the consistent delivery of an exceptional experience.
Customer driven cultures have become a niche competitive advantage
The gradual decline of customer service over recent years has created excellent opportunities to provide differentiation amongst the competition and distinction in a company’s brand. Creating a customer driven company culture creates a hub centered around the important role team members play in establishing customer service excellence through understanding the customer experience, beyond stereotypes and false assumptions
Customer touch points are everywhere in your organization. Designing a successful service strategy hinges on understanding what you want to do for your customers, what your customers expect, and the business impact of these actions. Learn the principles that develop common purpose, a deep understanding of your customers' expectations, and understanding their economic impact. Through activities and experiences uncover the quality standards you need to drive discussion within your organization to design a strategy for culture of excellence.
The ability to harness technology in the workplace has proven to improve the efficiency of operations and service in any organization. The best practice methods used with information technology provides a specific competitive advantage and generates increased revenues in the process.
The best practices related to information technology involved streamlining operations by reducing paperwork, speeding information dissemination, and increasing employee efficiency.
Information Technology Best Practices provide a platform for collecting detailed data on preferences and uses throughout the organization. The result is higher levels of employee engagement and customer satisfaction.